Claims

How to claim?

The CHS Team understand that claiming can cause frustration, which is why we offer our clients and Brokers a NEW digitally streamlined process. Our number one objective is to offer reduced administrative tasks, superior service and improved turnaround times.

The CHS Team aims to revolutionise the claiming process through innovative state of the art technology and digital improvements. There is no longer a need for clients to physically get a quote from a panel beater, this will be achieved digitally. Our innovative technology will limit assessment phase delays due to photo requirements.

The most important point to remember for all claim requests is that your client can now register the claim telephonically at the same call center via the roadside assist number:

Soteria and Hollard Private / Hollard Prestige

086 033 3037
(Personal and Domestic Vehicle Insurance)

Rideshare

086 111 6227
(Rideshare Vehicle Insurance for e.g. Uber, Bolt, Lyft)

Windscreen claims

Email us at claims@chsclaims.co.za

REMEMBER that we can’t process your claim until we have received all required documentation. Please contact your Broker for personalized assistance.

How it works

Claim Forms

Motor Accident

Claim for the loss of or damage to your insured vehicle caused by accidental or malicious means. A car accident, also referred to as a “traffic collision,” or a “motor vehicle accident,” occurs when a motor vehicle strikes or collides with another vehicle, a stationary object, a pedestrian, or an animal. Some car accidents result only in property damage.

Download the Motor Accident Claim form and documentation requirement check list below:

Click for Claim Form

Non Motor

Claim for: Building: A private or domestic residence constructed of brick, stone or concrete with slate, tile, concrete, asbestos or metal roofs. Contents: Household goods and personal effects. All Risk Items: Personal items designed to be carried on a person

Download the Non- Motor Claim form and documentation requirement check list below:

Click for Claim Form

Motor Theft Hijack

Claim for the loss of or damage to your insured vehicle caused by theft or hijacking. Motor vehicle theft is usually referred to as “grand theft auto,” especially where the vehicle is parked and unoccupied. Vehicle theft can sometimes be classified as a carjacking if the defendant uses force or the threat of force to remove a person from the vehicle in order to steal it.

Download the Motor theft & hijack Claim form and documentation requirement check list below:

Click for Claim Form

Windscreen

Claim for the damages caused to your vehicle windscreen or glass. Windscreen insurance is an add-on coverage to your main car insurance policy. It covers your front and back windscreens, all door window glass window. Windscreen insurance will cover the cost needed to repair or replace these glass parts in case they are damaged.

Download the Windscreen Claim form and documentation requirement check list below:

Click for Claim Form

*REMEMBER: We can’t process your claim until we have received all requested documentation.

Claims

How to claim?

The most important point to remember for all claim requests is that your client can now register the claim telephonically at the same call center via the roadside assist number:

Soteria and Hollard Private / Hollard Prestige

Rideshare

Windscreen claims

How it works

Claim Forms

Motor Accident

Non Motor

Motor Theft Hijack

Windscreen

Approved Panel Beaters

The CHS team is ready to support you in your claiming requirement needs.